FAQ
Frequently asked questions
Quick answers about our care, billing and booking. Can’t find what you need? We’re happy to help.
What is vestibular rehabilitation?
Vestibular rehabilitation is a proven, exercise-based treatment for inner-ear and balance problems that cause vertigo, dizziness, motion sensitivity or imbalance. After a thorough assessment with a vestibular-trained physiotherapist, you’ll get a treatment plan built around your diagnosis and goals. Learn more about vestibular rehab.
Do you treat BPPV?
Yes — and that means much more than the Epley manoeuvre. Managing BPPV properly means identifying which ear and which canal is involved, choosing the right manoeuvre and explaining what’s happening so you know what to do if it returns. Zoe is a certified vestibular specialist who regularly treats complex and stubborn cases. Read about BPPV.
How much does vestibular rehabilitation cost?
A 60-minute initial vestibular assessment is $180 and 30-minute vestibular follow-ups are $90. Orthopaedic physiotherapy assessments are $120 (60 minutes) with $90 follow-ups. Most extended health plans cover physiotherapy, and we bill many insurers directly. See all fees.
Where is McKelvie Physiotherapy?
We’re at 1400 Bayly Street, Office Mall Two, Unit #2B, Pickering, ON L1W 3R2 — convenient for Pickering, Ajax, Whitby, Oshawa, Scarborough and the rest of Durham Region. Our entrance is through the doors marked “Office Mall Two”, about halfway down the main parking lot. Hours and directions.
Do you treat concussion and dizziness after a head injury?
Yes. Our physiotherapists provide concussion rehabilitation for headaches, dizziness, imbalance and visual symptoms after a head injury, and our vestibular team assesses inner-ear causes such as labyrinthine concussion. Learn about vestibular rehab.
Do I need a referral from my doctor?
No. You can book directly. Some extended health benefit plans do require a physician’s referral before they’ll reimburse physiotherapy, so it’s worth checking with your plan provider.
Are your services covered by OHIP?
No, OHIP doesn’t fund vestibular rehabilitation or physiotherapy at private clinics. If you have extended health benefits, you can claim your visits — we provide an official receipt and can bill many insurers directly.
Do you offer direct billing?
Yes. We direct bill the following providers:
- Canada Life
- Desjardins
- GreenShield
- Sun Life
- TELUS Health
- Medavie Blue Cross
- Manulife
- Johnston Group
- Chamber of Commerce
- Group Health
- iA Financial (Industrial Alliance)
- GroupSource
- OTIP
- RWAM
If your provider isn’t listed, get in touch and we’ll confirm what we can do.
Can I be seen virtually or at home?
Yes. Virtual vestibular rehab is available by video to Ontario residents. For acute vertigo in West Toronto and across the GTA, we offer priority in-home visits.
What happens at my first appointment?
Initial physiotherapy and vestibular assessments are one hour, one-on-one, in a private room. Your therapist will go through your history, test your movement, balance and eye reflexes as relevant, explain what they find and start treatment. You’ll leave with a clear plan and exercises to do at home.
How do I book?
Book online any time through our booking page, call us at 289-240-7875 or email info@mckelviephysiotherapy.com.
Ready to feel steady again?
Book online in under a minute, or call and we’ll help you choose the right appointment. No referral needed, and we direct bill most major insurers.