Yes. Treating BPPV properly means more than the Epley maneuver — it requires detailed assessment, education and the correct repositioning technique for your specific ear and canal. Our certified specialist treats even complex or stubborn cases of BPPV.

FREQUENTLY ASKED QUESTIONS

Q: What is vestibular rehabilitation?

Vestibular rehabilitation is a proven, exercise-based approach to improve vestibular function. If you have an inner-ear problem causing vertigo, dizziness, motion sensitivity or imbalance, it is an effective treatment. After a thorough assessment with a certified physiotherapist, you receive a custom treatment plan.

Q: Are your services covered by OHIP?

No, OHIP does not fund vestibular rehabilitation. If you have extended health benefits for physiotherapy, you can submit your invoice for reimbursement.

Q: Do you offer direct billing?

Yes. McKelvie Physiotherapy provides direct billing for many insurers including Canada Life, Desjardins, Greenshield, Sun Life, Telus Health, Medavie Blue Cross and Manulife. Contact us to confirm your provider.

Q: Do I need a referral from my doctor?

No physician referral is required to be seen. However, some extended health plans require a referral for reimbursement, so check with your provider.

Q: How can I book an assessment?

You can book directly online through our Jane booking page, or call 289-240-7875.

What Is Vestibular Rehabilitation?

Vestibular Rehabilitation is a proven, exercise-based approach to improve vestibular function. If you are someone struggling with an inner ear problem causing vertigo, dizziness, motion sensitivity or imbalance, Vestibular Rehabilitation is the right treatment option for you! After a thorough assessment with a Certified Physiotherapist, a custom treatment plan will be provided.

Do you treat BPPV?

Yes! And that means much more than just the Epley Maneuver! Properly managing this condition requires detailed education, assessment and treatment methods. As a certified specialist, Zoe is an expert in treating even the most complex or stubborn cases of BPPV.

Are your services covered by OHIP?

No, unfortunately OHIP does not provide funding for Vestibular Rehabilitation. If you have extended health benefits for Physiotherapy, you can submit your invoice for reimbursement.

Do you offer direct billing?

McKelvie Physiotherapy provides direct billing for and accepts various insurance plans such as:

Canada Life
Desjardins
Greenshield
Sun Life
Telus Health
Medavie Blue Cross
Manulife
Johnston Group
Chamber of Commerce
Group Health
Industrial Alliance
Group Source
OTIP
RWAM

If your provider is not on this list please contact us to confirm what we can accommodate.

Do I need a referral from my doctor?

No, a Physician’s referral is not required. However, some Extended Health Benefit plans do require a referral to reimburse you for Physiotherapy. We recommend that you check with your plan provider directly.

How can I book an assessment?

Book directly online by following this link!

Book An Appointment

Why Choose McKelvie Physiotherapy?

We are the experts in what we do

Comfortable and welcoming environment

Quick and easy booking

Remote or safe, in person sessions

      EXCELLENT  
   Based on 146 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Melissa Savage 
 
 
 
 Trustindex verifies that the original source of the review is Google. Veera was super helpful and knowledgeable in supporting my recovery post concussion and wrist fracture following a sports injury.
  
 
      Posted on Google  
   
   Peter “PISTOL” de Sousa 
 
 
 
 Trustindex verifies that the original source of the review is Google. If you are looking for a great physiotherapist, this is the place to go. Zoe and her staff are very knowledgeable and very friendly.
  
 
      Posted on Google  
   
   Darlene Remlinger 
 
 
 
 Trustindex verifies that the original source of the review is Google. If there were 10 stars, I would give them all to Zoe.  Her deep understanding of vestibular issues, care and compassion are second to none.  Vestibular challenges (esp BPPV) are acute and can be very scary.  Zoe approaches treatment solutions with professionalism and a deep appreciation for the patient who is being affected.  And thank you to Amanda who helped mobilize support so quickly.
  
 
      Posted on Google  
   
   Janice Woodcock 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have had pretty severe vertigo for 12 years when I was finally referred to Zoe. I had been prescribed useless pills and of course nothing ever worked.
My first visit to Zoe was scary at first. By the time I left, I was vertigo free and have been ever since!
She is magic and I will be forever grateful for Zoe giving me my life back!
Thank you Zoe and kind staff!
  
 
      Posted on Google  
   
   Moby 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’ve had a great experience here! Zoe is an amazing physiotherapist -
she is kind, knowledgeable, and genuinely cares about her patients. She really helped me with my pain, took the time to understand what was going on, and made me feel comfortable throughout the process. I can’t recommend her enough!

I’ve also been seeing Lia for massage therapy, and she is wonderful. She really understands where the pain points are and tailors each session to what my body needs. I always leave feeling so much better.

I’m very grateful for the care I’ve received from both of them and highly recommend them to anyone looking for physiotherapy or massage therapy.
  
 
      Posted on Google  
   
   Jeff Rodrigues 
 
 
 
 Trustindex verifies that the original source of the review is Google. I struggled with vertigo for years after a head injury and only learned recently that it could be BPPV and was treatable.
In one virtual session that seemed so simple, Zoe Brown ended my struggles. She is so good at what she does and there needs to be more awareness about this condition and vestibular doctors in general. Thank you Zoe!!
  
 
      Posted on Google  
   
   Nicola Major 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thank you Zoe! 2 months of living with BPPV and gone following a 15 minute appointment.

I had never heard of Vestibular Physio prior to this experience, and I greatly appreciated your expertise, knowledge and kindness.

I’ll be back to see you ASAP if I ever experience Vertigo again.
  
 
      Posted on Google  
   
   Teryn Speirs 
 
 
 
 Trustindex verifies that the original source of the review is Google. I had a wonderful experience working with Zoe for BPPV treatment. My symptoms were severe, and the appointment was not an easy one for me, but she was incredibly patient, compassionate, and supportive from start to finish.

Her expertise was immediately apparent, and she helped me understand what was happening while making me feel comfortable and cared for throughout the process. I noticed a significant improvement in my symptoms afterward and am so grateful for her help.

I would highly recommend her to anyone struggling with vertigo or BPPV. She combines exceptional clinical knowledge with genuine kindness and empathy.
  
 
  
  
 
     Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more