Direct billing to most major insurers · No referral needed

Vestibular rehab · Physiotherapy · Pickering

Expert care for vertigo, dizziness and imbalance.

McKelvie Physiotherapy is Durham Region’s specialist vestibular clinic — with one-on-one physiotherapy, massage, acupuncture and psychotherapy under one roof. In person in Pickering, virtually across Ontario, or at home across the GTA.

  • 5.0 · 147 Google reviews
  • Direct billing
  • No referral needed
Zoe Brown using an inner-ear model to explain a diagnosis to a smiling patient at McKelvie Physiotherapy
Advanced Vestibular Physical TherapistCertified through the University of Pittsburgh

Sound familiar?

Dizziness is common. It isn’t something you just have to live with.

Most vertigo, dizziness and imbalance comes from the inner ear (the vestibular system) — and most of it is very treatable with the right diagnosis. We find the cause, then use proven, exercise-based treatment and precise repositioning manoeuvres to get you moving confidently again.

  • Spinning when you lie down, roll over or sit up
  • Light-headedness or feeling “off”
  • Unsteadiness or falls
  • Motion sickness in cars or crowds
  • Dizziness after a concussion
  • Blurred vision when you move your head
A patient wearing infrared video goggles while Zoe Brown watches their eye movements on a laptop
Infrared video goggles let us see eye movements the naked eye misses — so we can pinpoint the cause and choose the right treatment first time. How it works

Why McKelvie

Expert care, without the busy-clinic feel

  • True specialists

    Vestibular rehab is our clinical specialty, led by an AVPT-certified physiotherapist and backed by infrared video-goggle diagnostics.

  • One-on-one, every visit

    You see your registered therapist for the whole appointment. No double-booking, no hand-offs to assistants, no busy waiting room.

  • Private and comfortable

    Calm, private treatment rooms and a friendly front desk. Longer appointments so nothing feels rushed.

  • Care that fits your life

    Book online in minutes. Choose in-clinic in Pickering, virtual across Ontario, or in-home visits across the GTA.

Zoe Brown, founder of McKelvie Physiotherapy

Meet the founder

Zoe Brown

Founder · Registered Physiotherapist & Vestibular Specialist

Zoe has focused exclusively on vestibular care since 2020 and holds the Advanced Vestibular Physical Therapist (AVPT) certification — a rigorous, internationally recognized credential. She works closely with local ENT specialists and regularly takes on complex and stubborn cases.

The clinic carries the McKelvie name in tribute to Zoe’s mum, Carolyn McKelvie — the physiotherapist whose decades of kindness and compassion inspired her to join the profession.

Patient stories

“I now have my life back.”

5.0 out of 5 from 147 Google reviews

Read all reviews on Google
  • I first saw Zoe at my initial visit for BPPV. She was very thorough with my assessment and wonderful to deal with. My two follow ups have been with Veera and he is also wonderful and knows exactly what he is doing. He has helped me get through this and has made me feel more comfortable in dealing with Vertigo.…

    Jeannine BrownBPPV · October 2026 · Google review
  • Veera was super helpful and knowledgeable in supporting my recovery post concussion and wrist fracture following a sports injury.

    Melissa SavageConcussion · October 2026 · Google review
  • If you are looking for a great physiotherapist, this is the place to go. Zoe and her staff are very knowledgeable and very friendly.

    Peter “PISTOL” de SousaPhysiotherapy · September 2026 · Google review
  • If there were 10 stars, I would give them all to Zoe. Her deep understanding of vestibular issues, care and compassion are second to none. Vestibular challenges (esp BPPV) are acute and can be very scary.…

    Darlene RemlingerBPPV · August 2026 · Google review
  • I have had pretty severe vertigo for 12 years when I was finally referred to Zoe. I had been prescribed useless pills and of course nothing ever worked. My first visit to Zoe was scary at first.…

    Janice WoodcockVertigo & dizziness · July 2026 · Google review
  • I’ve had a great experience here! Zoe is an amazing physiotherapist - she is kind, knowledgeable, and genuinely cares about her patients. She really helped me with my pain, took the time to understand what was going on, and made me feel comfortable throughout the process.…

    MobyPhysiotherapy · July 2026 · Google review

Fees & insurance

We bill your insurer directly

Most extended health plans cover physiotherapy. We direct bill the providers listed here, so in many cases you only pay any portion your plan doesn’t cover.

  • No doctor’s referral needed (some plans require one for reimbursement)
  • Official receipts for every visit
  • WSIB and motor vehicle accident claims accepted
  • Canada Life
  • Desjardins
  • GreenShield
  • Sun Life
  • TELUS Health
  • Medavie Blue Cross
  • Manulife
  • Johnston Group
  • Chamber of Commerce
  • Group Health
  • iA Financial (Industrial Alliance)
  • GroupSource
  • OTIP
  • RWAM

Don’t see your provider? Contact us and we’ll confirm what we can do.

Visit us

Our Pickering clinic

Convenient for patients from Pickering, Ajax, Whitby, Oshawa, Scarborough and across Durham Region — with virtual care anywhere in Ontario.

1400 Bayly Street, Office Mall Two, Unit #2B, Pickering, ON L1W 3R2

289-240-7875 · info@mckelviephysiotherapy.com

Clinic opening hours
Monday10am – 7:30pm
Tuesday8am – 8pm
Wednesday10am – 6pm
Thursday8am – 8pm
Friday9am – 1pm, 4:30pm – 7:30pm
Saturday9am – 2pm
SundayClosed

1400 Bayly Street, Office Mall Two, Unit #2B
Pickering, ON L1W 3R2

Loading the map connects to Google Maps.

Zoe Brown demonstrating an agility-ladder drill in the clinic’s open rehab gym

Ready to feel steady again?

Book online in under a minute, or call and we’ll help you choose the right appointment. No referral needed, and we direct bill most major insurers.

Call Book online