FREQUENTLY ASKED QUESTIONS
Vestibular Rehabilitation is a proven, exercise-based approach to improve vestibular function. If you are someone struggling with an inner ear problem causing vertigo, dizziness, motion sensitivity or imbalance, Vestibular Rehabilitation is the right treatment option for you! After a thorough assessment with a Certified Physiotherapist, a custom treatment plan will be provided.
Yes! And that means much more than just the Epley Maneuver! Properly managing this condition requires detailed education, assessment and treatment methods. As a certified specialist, Zoe is an expert in treating even the most complex or stubborn cases of BPPV.
No, unfortunately OHIP does not provide funding for Vestibular Rehabilitation. If you have extended health benefits for Physiotherapy, you can submit your invoice for reimbursement.
McKelvie Physiotherapy provides direct billing for various insurance plans:
- Canada Life
- Desjardins
- Greenshield
- Sun Life
- Telus Health
If your provider is not on this list please call us to confirm what we can accommodate.
No, a Physician’s referral is not required. However, some Extended Health Benefit plans do require a referral to reimburse you for Physiotherapy. We recommend that you check with your plan provider directly.
Book directly online by following this link!
Why Choose McKelvie Physiotherapy?
We are the experts in what we do
Comfortable and welcoming environment
Quick and easy booking
Remote or safe, in person sessions
EXCELLENTTrustindex verifies that the original source of the review is Google. I went to see Zoe as I suffer from vertigo. I have been suffering for weeks and not sleeping. she explained everything to my husband, and I full detail of exactly what’s going on with my inner ear in a way that I actually understand.She was through and took her time. After the exercises that she done with me, I feel like my old self again. I can’t believe one session and my problem has been resolved. I will never wait weeks again. I strongly recommend her to anyone out there suffering from vertigo. Thank you so much Zoe For getting me in so quickly and understanding How I’ve been suffering with this.Trustindex verifies that the original source of the review is Google. Zoe helped me: 1. Identify the different types of vertigo I was experiencing 2. Recognize the triggers 3. Learn exercises and movements designed to reduce/manage and eliminate the vertigo 4. To have hope…. Background: after 3 months of nearly continuous vertigo I met with Zoe and started my journey out of the dark. Zoe explained that many people who land at her office usually have a complex combination of symptoms and vertigo. In my case I was dealing with vertigo caused by Meniere’s Disease, BPPV and Visual Vertigo (aka Visual Induced Dizziness, Supermarket Syndrome). Doing the Epley maneuvers regularly for 3-4 weeks eliminated the BPPV. A series of visual training exercises designed to desensitize my eyes to the triggers that induce visual vertigo has improves my balance and although I still experience very mild episodes of dizziness I’m now able to recognize the triggers and early symptoms and am developing skills to recover quickly. Zoe is a great person to work with. Optimistic, enthusiastic, excellent communication skills are just a few of the great coaching skills she brings to the journey.Trustindex verifies that the original source of the review is Google. During my visit with Zoe for Vertigo (BPPV) treatment, she clearly explained the cause and treatment needed. After an unsuccessful visit with another PT, Zoe was able to relieve me with only one visit. Zoe also showed me how I can manage vertigo in the future. Thank you, Zoe! Therese, April 2025Trustindex verifies that the original source of the review is Google. Highly recommend! Zoe Brown resolved my BPPV in a couple of sessions, demonstrated how to perform the maneuver myself and showed me the exercises to maintain balance. My many questions about BPPV revealed Zoe's qualified competence and keen interest in her work. I left there feeling better, educated and confident in dealing with BPPV.Trustindex verifies that the original source of the review is Google. I have seen Zoe three times because of a terrible bout of vertigo. She is a miracle worker! At the end of each session, I was able to walk out on my own volition; the vertigo was gone! Thank you so much Zoe for helping me with this debilitating problem.Trustindex verifies that the original source of the review is Google. I had an incredible experience with McKelvie Physiotherapy and Vestibular Rehabilitation. From the very first appointment, Zoe was professional, knowledgeable, and genuinely caring. She took the time to explain what was going on with my vertigo in a way I could understand, and tailored a treatment plan specifically for my needs. The vestibular rehab sessions were a game-changer—I noticed improvement in my balance, dizziness, and overall confidence within the first visit. Zoe used up-to-date techniques and always made sure I was progressing at a comfortable pace. The clinic itself is clean, well-equipped, and has a warm, welcoming atmosphere. Appointments were always on time. If you're dealing with dizziness, vertigo, or need physical therapy for any reason, I highly recommend McKelvie Physiotherapy and Vestibular Rehabilitation. They truly care about your recovery and go the extra mile to help you feel your best.Trustindex verifies that the original source of the review is Google. I had been struggling with frequent and debilitating vertigo for quite some time when I reached out to Zoe. Through her knowledge, care and attention Zoe put together a great care plan and helped me feel healthy again! I can't recommend McKelvie and Zoe enough, she cares about her patients and that shows in the care at the clinic.Trustindex verifies that the original source of the review is Google. Zoe was very professional and knowledgeable. She helped me learn the proper way to do the exercises for vertigo. I was very satisfied with my visit.Trustindex verifies that the original source of the review is Google. Zoe is not only incredibly knowledgeable but also very sweet and helpful in explaining how everything works in regards to vertigo. I have tried so many things and am off my pills now.Trustindex verifies that the original source of the review is Google. Zoe Brown at McKelvie Physiotherapy and Vestibular Rehabilitation was very knowledgeable, pleasant, and supportive during my visit for BPPV treatment. I immediately felt at ease with her and in her environment. I also appreciated the follow up email with information to help me help myself.