FREQUENTLY ASKED QUESTIONS
Vestibular Rehabilitation is a proven, exercise-based approach to improve vestibular function. If you are someone struggling with an inner ear problem causing vertigo, dizziness, motion sensitivity or imbalance, Vestibular Rehabilitation is the right treatment option for you! After a thorough assessment with a Certified Physiotherapist, a custom treatment plan will be provided.
Yes! And that means much more than just the Epley Maneuver! Properly managing this condition requires detailed education, assessment and treatment methods. As a certified specialist, Zoe is an expert in treating even the most complex or stubborn cases of BPPV.
No, unfortunately OHIP does not provide funding for Vestibular Rehabilitation. If you have extended health benefits for Physiotherapy, you can submit your invoice for reimbursement.
McKelvie Physiotherapy provides direct billing for and accepts various insurance plans such as:
- Canada Life
- Desjardins
- Greenshield
- Sun Life
- Telus Health
- Medavie Blue Cross
- Manulife
- Johnston Group
- Chamber of Commerce
- Group Health
- Industrial Alliance
- Group Source
- OTIP
- RWAM
If your provider is not on this list please contact us to confirm what we can accommodate.
No, a Physician’s referral is not required. However, some Extended Health Benefit plans do require a referral to reimburse you for Physiotherapy. We recommend that you check with your plan provider directly.
Book directly online by following this link!
Why Choose McKelvie Physiotherapy?
We are the experts in what we do
Comfortable and welcoming environment
Quick and easy booking
Remote or safe, in person sessions
EXCELLENTTrustindex verifies that the original source of the review is Google. The team at McKelvie is a delight to work with. Very professional and always ready to greet you with a smile. Their technical expertise, genuine interest in caring for their patients and friendly demeanour has made them the best choice for my whole family.Posted onTrustindex verifies that the original source of the review is Google. Zoe was great. Enthusiastic and knowledgeable. I would definitely recommend her to friends and familyPosted onTrustindex verifies that the original source of the review is Google. I was struggling with post-viral neuritis and Zoe was able to get me back to my normal within a few months. I know that sounds long, but I believe it would have been even longer if it weren't for her. I've seen quite a few physiotherapists for this issue and not many are truly qualified to diagnose and treat issues related to the inner ear. Look no further because Zoe is the person you will want to see for any issue related to the vestibular system!Posted onTrustindex verifies that the original source of the review is Google. I’ve visited McKelvie Physio throughout 2025 for regular physio care, and working with Zoe has been nothing short of exceptional. She takes the time to understand what’s actually going on with your body, explains things clearly, and builds treatment plans that genuinely work. My shoulder and posture issues have improved more here than anywhere else I’ve tried, and every session with Zoe feels grounded in real expertise. The clinic is welcoming, professional, and incredibly well‑run. Best physio in Pickering without a doubt!Posted onTrustindex verifies that the original source of the review is Google. McKelvie Physio greatly helped me with an ongoing walking issue. Staff were courteous, professional and delivered results through physio support and a tailored exercise plan that really worked. I no longer have the walking issue, thanks to McKelvie Physio. Best Physio in Pickering and highly recommend!Posted onTrustindex verifies that the original source of the review is Google. After only two treatments I felt significantly improved balance and equilibrium, Zoe is amazing!Posted onTrustindex verifies that the original source of the review is Google. I’ve been seeing Zoe for a while now, and I can honestly say she’s made a huge difference in my recovery. Zoe has helped me with knee pain, a hand injury, and more recently, some back issues. What I really appreciate is how well she explains everything; she makes sure I understand what's going on with my body and what we’re doing to fix it. No question is too small for her, and she always takes the time to answer everything patiently. On top of her expertise, Zoe is also a fantastic conversationalist! During treatments, we’ve had some really interesting chats on all sorts of topics, which makes the sessions feel even more personal and comfortable. It’s clear she genuinely cares about getting people better, not just rushing through treatments. I never feel like just another patient; she always makes me feel heard and taken care of. I’m really grateful for all the progress I’ve made with her help and would absolutely recommend her to anyone who needs a skilled, caring physiotherapist.Posted onTrustindex verifies that the original source of the review is Google. Zoe is wonderful! Extremely knowledgeable and friendly. Would recommendPosted onTrustindex verifies that the original source of the review is Google. Dr. Brown was professional, knowledgeable, and resourceful. She respected my time and didn't push me to do more treatment than I needed. Direct billing, flexible scheduling and friendly staff were huge pluses for me. Exceeded my expectations by far.Verified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more